Warranty Terms and Conditions

Standard warranty

New bicycles and products are covered by the standard manufacturer’s warranty, which you can read about at
the websites of the various brands. Second-hand bikes come with a 0-month warranty
up to 3 months, depending on the bike, starting from the date of delivery. Within this
During the warranty period, any defects resulting from a manufacturing fault will be repaired free of charge
repaired in our workshop. (see 1.4)

Warranty Terms and Conditions

1. The warranty applies exclusively to defects that can be shown to be the result of
due to a manufacturing fault. Defects arising from other causes are not covered by the
are not covered by the warranty and are at the customer’s expense.

2. Warranty repairs are carried out exclusively at our shop’s workshop or
by a service engineer appointed by us at your home. Repair costs incurred
will not be reimbursed by third parties.

3. To ensure the warranty remains valid, the bicycle must be maintained in accordance with the
maintained by the manufacturer. We recommend having the first service carried out
carry out between the fifth and sixth month after delivery, or after approximately 500 kilometres
kilometres. If you’ve bought a new bike from us, the first service
free of charge, provided that the work is carried out at our premises within 12 months of the invoice date
workshop.

4. In the event of a warranty claim, the product (or part) in question
(of which) are submitted to the manufacturer for assessment. If the manufacturer
If it is determined that the issue is covered by the warranty, the defective product or part
be repaired or replaced with an equivalent product. If the
If the manufacturer rejects it, it cannot be repaired free of charge.

5. New bicycles and products are covered by the standard manufacturer’s warranty, which you can
can be found on the websites of the various brands. For second-hand bikes, a
Dealer warranty of 0 to 3 months (frame, motor and battery); this varies depending on the bike.

Exclusions from the warranty

The warranty does not apply in the following cases:

1. On parts subject to wear and tear, unless the defect is the direct result of a manufacturing fault.
Wear parts include: inner tubes and outer tyres,
chain, chainrings, rear sprockets, cables and brake pads.

2. In the event of damage resulting from a fall or impact, or from incorrect, improper or inappropriate
use or maintenance.

3. In the event of normal wear and tear resulting from regular use and/or the ageing of the product.

4. In the event of damage caused by inadequate or poor maintenance, neglect or a
accident.

5. If changes or modifications have been made to the product by or on behalf of
the consumer without the manufacturer’s prior consent.

6. If the damage is not reported to us within two (2) weeks of being discovered.

7. In the event of damage caused by climatic conditions, including but not limited to
limited to paint deterioration, corrosion and/or rust formation.

8. In the event of damage caused during or as a result of transport by the customer.

9. In the event of damage caused by repairs or work carried out by persons who are not
have been authorised in writing by the seller.

10. In the event of damage resulting from incorrect installation, adjustment or repair.